At Display Craft Shop, we stand behind the quality of our professional display solutions. If you’re not completely satisfied with your purchase of our commercial display panels, AV equipment, or business furniture, we offer a straightforward returns and exchanges process for your convenience.

Return & Exchange Eligibility

To be eligible for a return or exchange:

  • Items must be in new, unused condition with original packaging
  • Returns must be initiated within 15 days of receiving your order
  • A copy of your original receipt or order confirmation is required

Non-Returnable Items

Due to their specialized nature, the following products cannot be returned or exchanged:

  • Custom-configured AV Carts w/ Mounts & Cabinets
  • Made-to-order Banner Stands & Flags
  • Personalized Business Furniture
  • Opened CD & DVD Displays
  • Installed Ceiling Display Systems

Return Process

  1. Submit a Return Request: Email our customer service team at [email protected] with your request using the template below.
  2. Receive Authorization: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package Your Items: Securely pack the items in their original packaging with all accessories.
  4. Ship Your Return: Send the package to our warehouse at:
    Display Craft Shop Returns
    1783 Blakely Road
    Colchester, VT 05446
    United States

    We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges, follow the same process as returns, but clearly indicate in your email that you’re requesting an exchange and specify the replacement product you’d like.

Refund Information

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • Your original payment method (Visa, MasterCard, JCB, or PayPal) will be credited
  • Shipping fees are non-refundable unless the return is due to our error
  • You’ll receive an email confirmation when your refund has been processed

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Display Craft Shop Customer Service, I would like to request a return for the following item(s) from my order #[Your Order Number]: Product Name: [Product Name] Quantity: [Quantity] Reason for Return: [Reason – e.g., Wrong Item, Damaged, etc.] Please provide return instructions and an RMA number at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number] [Your Email Address]

Damaged or Incorrect Items

If you received a damaged item or incorrect product:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item or incorrect product received
  • We’ll arrange for a replacement or refund at no additional cost to you

For any questions about our returns and exchanges policy, please don’t hesitate to contact our professional customer service team.