At Display Craft Shop, we’re committed to providing professional display solutions with exceptional customer service. Below you’ll find detailed information about our shipping options and straightforward return process.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) using reliable carriers to ensure your commercial display products arrive safely.

Order Processing & Delivery Times

  • Order Processing: 1-2 business days
  • Standard Shipping: Via DHL or FedEx – 10-15 business days after dispatch ($12.95)
  • Free Shipping: Via EMS – 15-25 business days after dispatch (for orders over $50)

Returns & Exchanges Policy

We stand behind the quality of our professional display panels, AV equipment, and business furniture. If you’re not completely satisfied, we offer a simple return process.

Eligibility Requirements

  • Items must be in new, unused condition with original packaging
  • Returns must be initiated within 15 days of receiving your order
  • A copy of your original receipt or order confirmation is required

Non-Returnable Items

Due to their specialized nature, these products cannot be returned:

  • Custom-configured AV Carts with Mounts & Cabinets
  • Made-to-order Banner Stands & Flags
  • Personalized Business Furniture
  • Opened CD & DVD Displays
  • Installed Ceiling Display Systems

Return Process

  1. Submit a Return Request: Email our customer service at [email protected] using the template below.
  2. Receive Authorization: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package Your Items: Securely pack the items in their original packaging with all accessories.
  4. Ship Your Return: Send to:
    Display Craft Shop Returns
    1783 Blakely Road
    Colchester, VT 05446
    United States
    Use a trackable shipping service. Return shipping costs are your responsibility unless the return is due to our error.

Exchange Process

Follow the same process as returns, but clearly indicate in your email that you’re requesting an exchange and specify the replacement product.

Refund Information

  • Refunds processed within 5 business days after we receive and inspect your return
  • Credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error
  • You’ll receive email confirmation when your refund is processed

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Display Craft Shop Customer Service,

I would like to request a return for the following item(s) from my order #[Your Order Number]:

Product Name: [Product Name]
Quantity: [Quantity]
Reason for Return: [Reason – e.g., Wrong Item, Damaged, etc.]

Please provide return instructions and an RMA number at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]
[Your Email Address]

Damaged or Incorrect Items

If you received damaged or incorrect products:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item or incorrect product
  • We’ll arrange a replacement or refund at no additional cost

For any questions about our shipping or returns policy, please contact our professional customer service team.